Top 20 Customer Feedback Management Tools in 2026 [Reviewed]

Did you know that 73% of consumers worldwide expect companies to understand their unique needs and expectations? But how do you, as a company, get to know your unique customers' needs?

While you can get qualitative data by conducting market research on user needs & desires, the only way to derive actionable & real insights is via talking directly with your customers.

Customer feedback tools facilitate collecting users’ opinions, suggestions, and complaints through surveys, social media, reviews, feedback boards, and in-app survey mechanisms. Today, we’ll look at some of the best customer feedback tools and explain their main features and pricing, so you can easily choose the right one for your product and business.

What is a Feedback Management Tool?

As I mentioned above, feedback can be given and received via many channels.  A feedback management tool is a type of feedback software that helps you collect, organize, and manage feedback about your product. This feedback can come from customers, team members, or other important stakeholders.

Instead of feedback being scattered across emails, chats, or notes, everything is stored in one central place. This makes it much easier to review and understand what people are saying.

By having all feedback together, you can clearly see patterns and gain useful customer insights that help improve your product and the overall customer journey.  Here's a peek at our top customer feedback tools:

‍

Top 20 Customer Feedback Management Tools in 2026

Depending on the stage your company is in, it's ideal to review and choose the most relevant & appropriate customer feedback tool that meets your needs. So, I have put together a comprehensive list of all the tools you should look out for in 2026:

1. Productlogz

Productlogz is an all-in-one feedback management software that helps you not only collect feedback from multiple sources but also enables you to communicate with your customers’ feedback in a centralized space. Your customers can see different feedback received and engage with others’ feedback as well. This tool also helps you improve customer experience with real-time nudges and close the feedback loop through timely announcements and user notifications related to their feedback.

Key features:

• Centralized feedback board: Collect and organize managing product feedback in one shared space, giving teams a clear view of the voice of the customer.
• Upvotes & comments: Allow users to upvote and comment on feedback, helping you understand priorities using real customer input.
• Shareable roadmaps: Create and share product roadmaps with users to keep them informed and aligned with upcoming improvements.
• Analytics & reporting: Access detailed reports and insights to track trends, measure impact, and make data-driven decisions.
• Integrations: Connect seamlessly with leading CRM, project management, and support tools to keep workflows connected.
• In-app surveys: Gather feedback directly within the product using NPS and CSAT surveys to measure customer satisfaction.

Pros:

• Best in class UI & intuitive user interface
• Nudges help you collect feedback with in-app surveys when users are most active
• Ease of collecting feedback from different sources
• Cost-effective & great for early-stage companies
• Different workspaces to manage multiple product feedback in a single dashboard
• Very quick & responsive support
  

Cons:
Some integrations may be missing, but are in our Roadmap

Pricing:

Starts at $17 per month with a generous free plan

2. Frill

Frill is a customer feedback management software designed to help businesses collect, manage, and act on customer feedback. It offers features like idea boards, roadmaps, and changelogs to streamline the feedback process and enhance product development.

Key Features:

• Roadmap management: Teams can create and publish roadmaps with statuses such as planned, in progress, and completed.
• Public feedback boards: Users can submit feature requests and ideas on shared boards, helping teams collect feedback in one place.
• Quick responses & status updates: Teams can easily respond to customer feedback with comments, status changes, and updates tied to roadmap progress
• Feedback widget: Collect feedback through various channels using Frill’s embeddable widget, making it easy for users to share ideas directly from your product.

Pros:

• Clean, intuitive, and visually appealing user interface
• Interconnected ideas, roadmap, and announcements sections
• Regular updates and new feature releases
• SSO and white-labeling options
• Integrations with tools like Slack, Pabbly, and Integrately

Cons:

• Limited ability to disable or pre-approve comments
• Slow email-only support (no chat support)
• Lack of social login options
• Some desired features are only available in higher-priced tiers, and you might have to purchase add-ons, which is not lucrative
• No built-in tour or extensive tutorials for new users
• Some integrations are less polished
• Limited layout customization options

Customer Ratings:

• The majority of reviews gave Frill a 5-star rating. Overall, out of 26 reviews analyzed, it has a 4.7 rating

Pricing:

• Starts at $25 per month.

3. Upvoty

Upvoty is a user feedback tool that helps businesses gather and prioritize customer feedback. It provides a centralized platform for collecting ideas, voting on features, and creating a public roadmap to keep users informed about upcoming developments.

Key Features

• NPS & feedback surveys: Upvoty includes simple NPS surveys to track customer satisfaction scores and understand how sentiment changes over time.
• Feedback analytics: Voting trends and engagement metrics turn raw suggestions into actionable insights backed by real customer data.
• Workflow integrations: Integrates with tools like Jira and Slack so feedback can move smoothly from community discussion to development execution.
• Moderation & categorization tools: Teams can tag, merge, and manage feedback to keep boards clean and focused as communities grow.

Pros:

• Easy to implement and use for both teams and users
• Custom domain and branding options
• User authentication and account syncing
• Centralized place to capture and prioritize user feedback
• Embeddable in existing applications

Cons:

• Limited number of custom statuses (at the time of some reviews)
• The admin interface can be confusing, especially for managing boards and different status types
• Room for improvement in messaging to customers when using SSO
• Some desired features are still on Upvoty's own roadmap
• No free plan available

Customer Ratings:

• Out of 7 reviews, Upvoty has been given a 5-star rating

Pricing:

• Starts at $15 per month. Has a free trial.
• Pricing scales based on features and user volume.

4. Rapidr

Rapidr is a comprehensive feedback management tool designed to help businesses collect, manage, and prioritize user feedback efficiently. It provides a centralized platform for gathering feedback, feature requests, and bug reports, with robust integration capabilities.

Key Features

• Centralized feedback collection: Collect and manage feature requests and user feedback in a single dashboard, acting as a solution for managing customer feedback at scale.
• Voting-based prioritization: Users can upvote feedback items, allowing teams to prioritize features based on demand.
• Customizable feedback forms: Create tailored forms to capture structured input and gather insights from customer feedback.
• Feedback organization tools: Categorize, tag, and track feedback to maintain clarity as submissions grow.

Pros:

• Easy to set up and use
• Flexible for various use cases (customer feedback, internal ideas, sprint prioritization)
• Slack integration for team alerts
• Affordable pricing
• Helpful for prioritizing the product roadmap
• Automatic user notifications when feedback status changes
• Visible roadmaps for users

Cons:

• As a newer tool, it may lack some features of more established competitors
• Limited widget options for capturing feedback beyond text fields
• Pricing may be high for non-multi-tenant products
• Some desired features are still in development

Customer Ratings

• Out of 4 reviews, Rapidr has been given a 5-star rating overall

Pricing:

• Starts at $49 per month.
• Pricing scales based on features and user requirements.

5. FeatureOS

FeatureOS is a customer feedback management platform designed to help businesses gather, manage, and prioritize feedback from users. It offers a comprehensive suite of tools for collecting feature requests, bug reports, and user ideas, with a focus on making feedback actionable.

Key Features

• Centralized feedback collection: Capture and manage feedback from customers in one centralized system to keep feature requests organized and accessible.
• Voting-based feature prioritization: Allow users to upvote feature requests, enabling teams to prioritize development based on feedback.
• Analytics & reporting: Access detailed analytics to track feedback trends, voting activity, and feature demand over time.
• Project management integrations: Integrate with popular project management tools to push prioritized feature requests into development workflows.

Pros:

• Ease of use for both the company and customers
• Constant addition of new features and improvements
• Excellent customer support
• Helps prioritize product development based on user feedback
• Integration with tools like ClickUp and Intercom

Cons:

• Some AI improvements for managing similar requests are still in development
• May lag behind some competitors in terms of certain features
• No free plan available
• Limited customization for feedback forms.

Pricing

• Starts at $50 per month.
• Pricing varies based on features and user needs.

6. FeatureBase

Featurebase is a comprehensive feedback management platform designed to help businesses efficiently gather, organize, and prioritize user feedback. It offers tools like feedback portals, in-app widgets, voting systems, and public roadmaps to streamline product development and enhance customer satisfaction.

Key Features

• Feedback analytics: View trends and engagement metrics to gain insights into customer needs and feature demand.
• Public roadmaps: Create and share public roadmaps that show planned, in-progress, and completed features.
• Centralized feedback collection: Collect user feedback using public portals and in-app widgets to manage customer interactions across multiple touchpoints.
• Voting-based prioritization: Users can upvote feature requests to help teams prioritize product decisions transparently.

Pros:

• Easy to set up and use
• Popup changelog widget for user updates
• Good integrations, especially with Linear and Intercom
• Helps build a community around product improvement
• Easy creation of feature and bug requests

Cons:

• Pricing may be high for indie developers or solo projects
• Some users miss specific features from competitors (e.g., upvoting within Slack)

Customer Ratings:

• Out of 10 reviews, FeatureBase has been given a 4.9 -star rating overall

Pricing:

• Free plan available.
• Paid plans start at $40 per month.

7. Canny

Canny is a feedback management software designed to collect, manage, and evaluate product feedback. It features a product roadmap with idea ranking to prioritize projects and monitor development stages.

Key Features

• Feedback boards with voting: Collect product ideas on public boards where users can submit requests and vote, helping teams analyze feedback through demand signals.
• Demographic insights: Segment and review customer feedback data based on customer attributes to support informed prioritization.
• Customer engagement tracking: Monitor engagement with feedback and roadmap updates to support long-term customer loyalty.
• Integrations: Integrate with tools like HubSpot, Salesforce, Google Workspace, and Jira to connect feedback with internal workflows.

Pros:

• Easy to set up and integrate with existing systems
• Effective for collecting and organizing user feedback
• Helps prioritize feature requests based on user votes
• Good integrations, especially with Intercom, Slack, and JIRA
• Transparent roadmap sharing with customers

Cons:

• Pricing may be high for small businesses or startups
• Limited customization options for some features (e.g., email notifications)
• Search functionality could be improved (lack of global search)
• Some users reported minor usability issues
• Limited user roles/permissions (at the time of some reviews)

Customer Ratings:

• Overall rating: 4.7 out of 5 stars (based on 44 reviews on Capterra)
• Ease of Use: 4.8/5
• Customer Service: 4.8/5
• Features: 4.5/5
• Value for Money: 4.8/5

Pricing

• Starts at $79/month
• Free forever plan with limited features.

8. Savio

Savio is a robust customer feedback management tool designed to centralize and streamline feedback collection across various channels, including email, support tools, CRMs, and more. It fosters collaboration between teams and ensures the feedback loop is closed, enhancing customer satisfaction and retention.

Key Features

• Segmentation & filtering: Use powerful filters to slice feedback by source, customer type, or attributes, making it easier to organize feedback effectively.
• Team collaboration tools: Enable product, customer success, and sales teams to view, comment on, and work with feedback in a shared workspace.
• Automated feedback collection: Automatically capture feedback from connected tools and workflows, ensuring the right feedback is collected without manual effort.
• Customer feedback linking: Associate feedback with customer records to maintain context within a centralized customer feedback software system.

Pros:

• Easy to set up and integrate with existing systems (e.g., Intercom, Salesforce, Segment)
• Chrome extension for capturing feedback from various sources
• Customizable template for feature enhancement requests
• Ability to centralize customer feedback from multiple channels
• Segmentation of feedback based on customer attributes (e.g., MRR, plan)

Cons:

• Search functionality in the web application could be improved
• The tagging system can be repetitive and could benefit from better organization
• Web application can be slow and cumbersome at times
• Lacks voting boards for feedback
• No Kanban-style roadmap (only list-based)

Customer Ratings:

• Overall rating: 4.7 out of 5 stars (based on 5 reviews on G2)

Pricing:

• Starts at $39 per month.
• Free trial available.

9. Beamer

Beamer is a versatile customer feedback tool that offers a user-friendly interface and multi-channel feedback collection, including NPS surveys, in-app feedback, comments, and reactions. It's powerful analytics feature, sentiment analysis, and comprehensive reporting tools.

Key Features

• Multi-channel Feedback Collection: Gathers feedback through NPS surveys, in-app forms, comments, and reactions, capturing signals from product usage and customer support interactions in one stream.
• Advanced Reporting: You can track feedback patterns and measure how changes impact customer satisfaction and loyalty over time.
• Platform Integrations: It's possible to connect Beamer with popular business tools to keep feedback flowing smoothly across your existing systems.
• Sentiment Analysis: Automatically understands the tone behind user feedback, helping you spot positive and negative trends without manual review.

Pros:

• Ease of use and setup
• Good customer support
• Effective for sharing product updates and announcements
• Customizable widget that blends well with websites/apps
• Integrations with platforms like Intercom and Zapier

Cons:

• Limited native integrations (relies heavily on Zapier)
• Some users find it expensive
• Occasional integration issues reported
• Limited audience segmentation capabilities
• Some users want more features like multiple products per account, roadmap boards, etc.

Customer Ratings:

• Ease of Use: 5/5
• Customer Support: 3/5
• Engagement: 3/5
• Customer Engagement: 2/5

Pricing:

• Free plan with limited features.
• Paid plans start at $49 per month, scaling based on features and user volume.

10. Aha!

Aha! is a leading product management platform designed to help teams strategically plan, develop, and deliver products. It provides tools for defining product vision, creating roadmaps, managing releases, and collaborating with team members and stakeholders.

Key Features:

• Strategic Planning: Define product vision, goals, and conduct a SWOT analysis.
• Roadmapping: Create customizable roadmaps, timelines, and Gantt charts.
• Idea Management: Collect, prioritize, and manage customer ideas and feedback.
• Feature Prioritization: Use scorecards and manage dependencies.

Pros:

• Comprehensive end-to-end product management solution
• Highly customizable and flexible to fit various business needs
• Strong integration capabilities, especially with Jira
• Excellent for strategic planning and aligning work with company goals
• Powerful roadmapping and release planning features

Cons:

• Steep learning curve due to the software's complexity
• Can be overwhelming for new users due to the abundance of features
• Some users find the interface and navigation challenging
• Pricing can be expensive, especially for smaller teams or companies
• Occasional issues with software updates disrupting workflows

Customer Ratings:

• Overall rating: 4.7 out of 5 stars (based on 535 reviews on Capterra)
• Ease of Use: 4.4/5
• Customer Service: 4.9/5
• Features: 4.7/5
• Value for Money: 4.6/5

Pricing

• No Free plan
• Paid plans start at $39 per month, while there are different prices for suites of products

11. Productboard

Productboard is a comprehensive product management and roadmapping platform that integrates customer feedback with sophisticated roadmapping tools. It features built-in frameworks for prioritizing features and templates for creating visual roadmaps, making it a robust solution for product managers.

Key Features

• Integrated Customer Feedback Repository: Collect and centralize customer feedback from multiple sources in one unified repository.
• Sophisticated Roadmapping Tools: Build detailed product roadmaps that reflect strategy, progress, and priorities.
• Visual Roadmap Templates: You can use ready-made templates to create visual roadmaps that are easy to customize and share with stakeholders.
• Built-in Prioritization Frameworks: Apply structured prioritization methods directly within Productboard to evaluate ideas and make informed trade-offs.

Pros:

• Intuitive and user-friendly interface
• Excellent for aggregating and organizing customer feedback
• Strong feature prioritization capabilities
• Helps align product strategy with company objectives
• Good integration with external tools (e.g., Jira, Slack)

Cons:

• Steep learning curve for some users due to numerous customization options
• Limited integrations with some project management tools (e.g., Asana, Clubhouse)
• Search functionality could be improved
• Some users find it expensive, especially for smaller teams
• Occasional issues with data structure and organization

Customer Ratings:

• Overall rating: 4.7 out of 5 stars (based on 152 reviews on Capterra)
• Ease of Use: 4.4/5
• Customer Service: 4.7/5
• Features: 4.3/5
• Value for Money: 4.3/5
• Likelihood to recommend: 8.5/10

Pricing

• Starts at $20 per month per "Maker" (user who creates, edits, and prioritizes feedback or roadmap).

12. UserPilot

Userpilot is a user onboarding and product adoption platform designed to help SaaS companies enhance user experiences and drive product engagement. It enables teams to create personalized in-app experiences without requiring coding.

Key Features

• Onboarding Flows: Create interactive onboarding flows to guide new users through key features and functionalities.
• In-App Messaging: Deliver personalized messages, tips, and announcements directly within the app.
• Product Tours: Create product tours to showcase key features and assist users in navigating the product.
• User Segmentation: Segment users based on behavior, attributes, and usage patterns to deliver targeted experiences.

Pros:

• Powerful user onboarding and feature adoption tools
• Customizable experiences and flows
• Effective for reducing churn and support tickets
• Good integration with existing tech stacks
• Helpful customer support team

Cons:

• Some users experienced slight lag at high loads
• Initial learning curve for advanced features
• Limited integration options compared to some competitors
• Occasional glitches or freezes reported by some users
• Pricing is considered high by some users

Customer Ratings:

• Overall rating: 4.6 out of 5 stars (based on 57 reviews on Capterra)
• Ease of Use: 4.5/5
• Customer Service: 4.7/5
• Features: 4.6/5
• Value for Money: 4.7/5
• Likelihood to recommend: 8.8/10

Pricing

• Starts at $249 for basic features.

13. Pendo

Pendo is a product analytics and user engagement platform designed to help companies understand user behavior, improve product experiences, and drive user adoption. It provides insights into how users interact with software, enabling teams to make data-driven decisions and deliver personalized in-app experiences.

Key Features

• Product Analytics: Track user behavior, feature usage, and engagement metrics to gain insights into how users interact with your product.
• In-App Guidance: Create in-app messages, tooltips, and walkthroughs to guide users and highlight key features.
• User Feedback: Collect feedback through in-app surveys, polls, and NPS (Net Promoter Score) to understand user sentiment and areas for improvement.
• Segmentation: Segment users based on behavior, attributes, and feedback to deliver targeted and personalized experiences.

Pros:

• Powerful analytics and user behavior tracking
• Effective for product adoption and user onboarding
• Helpful for collecting and managing user feedback
• Good NPS (Net Promoter Score) functionality
• Integrates well with other tools (e.g., Salesforce)

Cons:

• Initial setup and tagging can be time-consuming
• Learning curve for some advanced features
• Limited customization options for dashboards
• Occasional bugs or glitches reported
• Some users find it expensive, especially for smaller teams

Customer Ratings:

• Overall rating: 4.5 out of 5 stars (based on 215 reviews on Capterra)
• Ease of Use: 4.1/5
• Customer Service: 4.5/5
• Features: 4.3/5
• Value for Money: 4.3/5

Pricings :

• Custom, based on request

14. UserVoice

UserVoice is a customer feedback management platform that enables companies to collect, analyze, and act on user feedback, ultimately improving their products and services. It enables teams to understand customer needs, prioritize features, and enhance user satisfaction by integrating feedback into the product development process.

Key Features

• Feedback Collection: Gather user feedback through multiple channels, including web widgets, mobile apps, and emails.
• Idea Management: Allow users to submit ideas, vote on suggestions, and discuss potential features, creating a community-driven feedback loop.
• Prioritization: Use customizable scorecards and prioritization tools to identify the most valuable features and improvements.
• Roadmapping: Share product roadmaps with users to communicate upcoming features and gather feedback on planned developments.

Pros:

• Easy to integrate into web applications
• Effective for collecting and organizing user feedback
• Voting system helps prioritize feature requests
• Good knowledge base functionality
• Customizable widget for in-app feedback collection

Cons:

• The interface can be outdated and sometimes slow to navigate
• Limited multilingual support for the knowledge base
• Merging similar ideas can be a manual, time-consuming process
• Some users find it expensive for the features they use
• No mobile app for ticket agents

Customer Ratings:

• Overall rating: 4.3 out of 5 stars (based on 70 reviews on Capterra)
• Ease of Use: 4.2/5
• Customer Service: 4.1/5
• Features: 3.8/5
• Value for Money: 3.8/5
• Likelihood to recommend: 7.6/10

Pricing

• Starts at $699 for basic features.

15. Zonka Feedback

Zonka Feedback is an all-in-one customer feedback and experience management platform that helps you gather feedback across channels and take action from a unified inbox. With customizable surveys, AI-powered insights, and automation workflows, Zonka makes it easy to close the loop and improve customer satisfaction. Customers can submit feedback through email, SMS, web widgets, in-app, kiosks, or live chat—and your team can analyze, respond, and collaborate from one place.

Key Features

• Multi-channel Survey Distribution: Distribute surveys across Email, SMS, WhatsApp, Web, In-App, and even Offline channels.
• Targeted In-app & Web Widgets: You can deploy in-app and web widgets with advanced targeting rules.
• Extensive Integrations: Connect Zonka Feedback with over 100 tools, including HubSpot, Salesforce, Slack, and Zendesk, to keep feedback flowing into your existing workflows.
• Response Inbox with Notes & Alerts: Manage feedback through public or private inboxes, add internal notes, and set up alerts so nothing important is missed.

Pros:

• Extremely flexible survey builder with branding and logic controls
• Easy to implement across teams and touchpoints
• AI insights help prioritize actions and identify key drivers
• Effective for both online and offline feedback scenarios
• Responsive support with onboarding assistance
• Cost-effective and powerful for growing CX teams and early-stage companies
• Multiple workspaces to manage different products, teams, or locations in one dashboard
• Fast, friendly, and responsive support

Cons:

• Some advanced features, like AI reporting, are available only in higher plans

Pricing:

• Customer Feedback platform starts at $199 per month
• AI Feedback Intelligence plans start from $999 per month

16. UserSnap

Usersnap is a customer feedback and bug-reporting tool that helps teams collect, organize, and act on feedback from users. With Usersnap, people can send comments, screenshots, and video recordings right from your website or app, so you see exactly what issue they are talking about.

Key Features

• Visual feedback capture: Users can take screenshots, record their screen and voice, and even annotate what they’re pointing at.
• Feedback widgets & surveys: Add feedback buttons, surveys, or forms directly into your product interface.
• Technical context: When feedback is sent, Usersnap automatically grabs useful details like browser info, URL, and error logs, so you don’t spend time guessing.
• Targeting & segmentation: Collect feedback from specific pages, user groups, or behaviors to understand different user experiences.

Pros:

• Easy to use and set up, even for non-technical teams.
• Lets you visually see exactly what users see through screenshots and video.
• Strong integrations with tools like Jira, Slack, Azure DevOps, and others.
• Good support and options for targeted feedback forms and surveys.
• Helps teams collect richer, more structured feedback than simple forms.

Cons:

• Pricing can be higher compared with simpler feedback tools, especially for small teams.
• Some users report that screenshot uploads can lag or sometimes don’t look exactly as expected.
• Customization of widgets and layouts isn’t very deep on lower plans.

Customer Ratings:

• Usersnap gets positive user ratings (around 4.6 out of 5 stars based on many reviews)

Pricing:

• Offers a free trial where you can collect your first 20 feedback items at no cost. Paid plans start at $39/month and go up for more advanced features and larger teams.

17. Announcekit

AnnounceKit is a product announcement and customer communication tool that helps teams share updates, collect feedback on those updates, and keep users in the loop about what’s new in their product.

Key Features:

• Product announcement boards: Create and publish announcements so your users always know what’s new.
• In-app & website widgets: Add eye-catching notification widgets in your app or site to show updates straight to users.
• Feedback on updates: Users can react with emojis and leave comments on your announcements.
• Feature requests & voting: Let users suggest new features and vote on what matters most (available on higher plans).

Pros:

• Lots of ways to announce updates clearly to users, not just collect ideas.
• Easy to set up and use, with clean dashboards and widgets.
• Users can respond quickly with reactions and comments, giving you real feedback on your announcements.
• Integrates with tools like Slack and supports many languages (higher plans).

Cons:

• You can’t gather standalone suggestion boards like some dedicated feedback tools.
• Pricing starts higher than some simpler feedback platforms, and advanced features are on higher tiers.
• Some users mention that complex features take time to learn and use well.

Customer Ratings:

• It holds around a 4.8 out of 5-star rating on popular review sites.

Pricing:

• There's a 15-day free trial on most plans, so you can try before you buy. Paid plans start at $79/month

18. Survey Monkey

SurveyMonkey is one of the best tools used for online surveys and feedback. You can build surveys with lots of different question types, share them in many ways, and then see results and trends in real time.

Key Features:

• Survey builder with AI help: Easily make surveys with drag-and-drop editing and even AI assistance to generate questions.
• Templates & question types: Choose from hundreds of templates and 25+ question kinds (like multiple choice, ratings, and open text).
• Logic and customization: Use skip logic and branching to send respondents relevant questions based on earlier answers.
• Multiple ways to collect responses: Share your survey link, send by email, post on social media, use QR codes, or embed surveys on a website.

Pros:

• Easy to get started with and learn, even for beginners.
• Lots of templates and question types to suit different survey goals.
• Can collect, organize, and analyze survey data pretty comprehensively.
• Works well for both small personal projects and large business research.

Cons:

• The free plan is very limited (only a few responses and questions)
• Some users find the user interface a bit confusing or overwhelming at first.
• Pricing can feel expensive if you need many responses or advanced tools.
• Report and dashboard tools can take some time to understand fully.

Customer Ratings:

• SurveyMonkey is highly rated with 4.6 out of 5 stars from thousands of users.

Pricing:

• There’s a free Basic plan, while you can get paid plans at $25 per month,

19. Nolt

Nolt is a user feedback board tool that helps teams collect, organize, and prioritize feedback and feature requests in one place. Instead of trying to manage feedback in spreadsheets or scattered support chats,

Key Features:

• Custom feedback boards: Create boards where users can post suggestions, vote, and comment on ideas.
• Voting system: Users can upvote ideas they like, so you can easily see what’s most important.
• Roadmap sharing: Show where things stand (planned, in progress, done) so users feel informed.
• Custom fields & statuses: Tailor your board to match your workflow and track requests the way you want.

Pros:

• Very simple and fast to set up
• Beautiful, clean interface that customers enjoy using.
• Unlimited users and content
• Helps teams focus on what users care about by prioritizing ideas with votes.

Cons:

• Doesn’t include deep analytics or advanced survey tools like some larger feedback platforms.
• More advanced features (like custom branding or private boards) require paid plans.
• Not as many workflow automation features as some enterprise tools.

Customer Ratings:

• Nolt generally gets very high ratings from users, with reviewers praising its simplicity, design, and ease of use.

Pricing:

• Nolt has a 10-day free trial with no credit card required. However, its paid plans are pegged at $29 per month

20. Qualtrics

Qualtrics is a powerful experience management and survey platform used by businesses and researchers to understand customer experiences and make data-driven decisions. It goes beyond basic surveys to capture insights from customers, employees, and other audiences across multiple channels.

Key Features:

• Advanced survey builder: Create detailed surveys with many question types, branching logic, and adaptive flows so responses feel natural and relevant.
• Experience Management (XM): Capture feedback across customers, employees, products, and brands.
• Multi-channel feedback collection: Share surveys via email, web links, mobile, SMS, QR codes, and more, so you reach people where they are.
• AI & analytics: Use AI-driven analytics to uncover trends, sentiment, and key insights from large volumes of feedback quickly.

Pros:

• Great for detailed research or enterprise-level feedback needs.
• Handles complex logic and large surveys well.
• Advanced analytics and AI tools help teams go beyond basic charts.
• Supports many ways to collect feedback across channels.

Cons:

• Expensive compared with simple survey tools
• Not as simple to pick up as basic feedback apps, and onboarding may take time.
• Complex reports & customization can be harder to set up unless you’re experienced.

Customer Ratings:

• It is widely highly rated by enterprise users and research professionals

Pricing:

• Qualtrics doesn’t list simple price plans online like many tools. You have to request a demo and a quote.

Conclusion

Companies that listen to customer feedback and use the right tools to improve their products tend to be more successful. Feedback tools help you collect what your users are saying, organize it, and decide what to build next. There are plenty of tools out there, but ProductLogz keeps it simple by helping you turn real user feedback into the right product updates

Frequently Asked Questions

What is a feedback management system?
A feedback management system helps you collect, organize, and use feedback so you can continuously improve your product or service.

Are there any free feedback management tools?
Yes. You can use free tools like SurveyMonkey or Nolt basic plan to collect feedback. However, if you want something built specifically for managing and organizing product feedback, ProductLogz offers a more structured approach as your needs grow.

Which integrations matter most in a feedback management platform?

You should focus on integrations with the tools you already use, like your CRM, help desk, analytics, and marketing automation platforms.

What are the 3 C’s of feedback?
The three C’s are Clarity, Context, and Composure. They help managers give constructive feedback by being clear about expectations, connecting feedback to goals, and staying calm and respectful during the conversation

‍