17 Best UserVoice Alternatives for User Feedback in 2026[Customer Reviewed]

Is UserVoice still the right feedback tool for you? Launched in 2008, UserVoice built a strong reputation for helping UX researchers collect, manage, and prioritize customer feedback. But if you are finding that its pricing model does not quite fit your team size or budget, you are not alone. This comprehensive, customer-reviewed guide walks you through the best UserVoice alternatives that could work better for your team.

Why isn't UserVoice the right fit for you?

UserVoice, while recognized as a robust tool for product feedback collection and management, has several notable drawbacks that make it less ideal for many companies. From a challenging setup process to high costs, users often find themselves struggling to justify its use, especially given its limited customization and enterprise functionality. Below are some of the key drawbacks users have reported when using UserVoice:

Key Drawbacks of UserVoice:

• Complex Setup: Users report a confusing and time-consuming setup process.
• Dated Interface: The UI is cluttered and difficult to navigate, impacting usability.
• Limited Customization: Lacks flexibility and customization options, especially for enterprises.
• High Cost: Pricing starts at $899 per month, reaching over $1,349, making it expensive for most companies.
• Slow Onboarding: Requires multiple calls with sales reps to get started; no self-serve option.
• Unpredictable Pricing: Costs can increase unexpectedly with tracked user limits.

These factors make UserVoice a challenging and costly option for many organizations seeking a simpler, more flexible solution for feedback management.

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Top 17 Alternatives to UserVoice as Reviewed by Customers in 2026

Now that you know the several drawbacks that comes with UserVoice. Let's look at some other options and see how they stack up:

1. ProductLogz

Productlogz is Best for: Early-stage companies and SaaS businesses looking for an all-in-one feedback management solution with roadmap, in-app surveys and interactive product announcement widgets

Key Features:

• Centralized feedback board with user engagement through votes & comments
• Customizable widgets for feedback, nudges and product announcements
• Multiple workspaces for different projects
• Real-time surveys and nudges to measure customer satisfaction and improve activation and retention
• Shareable roadmaps
• Detailed analytics and reporting
• Integration with popular CRM, Project Management & support tools

Pros:

• Has an Intuitive user interface with one click set-up
• In-app satisfaction surveys for active user feedback collection and targeted surveys with user segmentation
• Cost-effective for early-stage companies
• Responsive customer support

Cons:

• Some third party integrations may be missing but are in the Roadmap

Pricing: Starts at $17/month with a generous free plan

2. Rapidr

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Rapidr is Best for: Companies needing flexible feedback management and prioritization

Key Features:

• Centralized feedback and feature request collection
• Voting system for prioritizing feedback
• Integration with project management and communication tools

Pros:

• Easy to set up and use
• Flexible for various use cases
• Helpful for prioritizing product roadmap

Cons:

• As a newer tool, it may lack some features of established competitors
• Limited widget options for capturing feedback beyond text fields

Pricing: Starts at $49/month

3. Zonka Feedback

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Zonka Feedback is Best for: Teams that need end-to-end feedback management with AI insights and workflow automation

Key Features:

• Centralized inbox for feedback from multiple channels
  
• Customizable surveys and in-app widgets for targeted feedback collection
  
• AI-driven analysis with sentiment, urgency, and theme detection
  
• Integrations with tools like Intercom, HubSpot, Jira, and Slack
  
• Feedback-to-action workflows with tagging, assignments, and follow-ups
  

Pros:

• Powerful for managing user feedback across web, mobile, and offline touchpoints
  
• Built-in automation to route, respond to, and act on feedback instantly
  
• Helps prioritize product improvements using data-rich insights and CX metrics
  
  

Cons:

• Advanced features like AI tagging and custom workflows are plan-dependent
  
• No forever-free tier; only a 7-day trial is available

Pricing: Offers subscription based plans starting from $49 to $199

4. Frill

Frill is Best for: Businesses looking for a user-friendly feedback management tool

Key Features:

• Idea boards and roadmaps
• Changelog functionality
• Embeddable widget for feedback collection

Pros:

• Clean, intuitive, and visually appealing user interface
• Easy to set up and use
• Ability to merge similar ideas and consolidate votes
• Regular updates and new feature releases

Cons:

• Limited ability to disable or pre-approve comments
• Slow email-only support (no chat support)
• Some desired features only available in higher-priced tiers

Pricing: Starts at $25 per month. Add-ons and scales based on features and user requirements.

5. Canny

Canny is Best for: Mid-stage companies requiring robust feedback management and roadmapping

Key Features:

• Centralized feedback collection
• Product roadmap with public voting
• Integration with tools like HubSpot, Salesforce, and Jira
• Customer profiles and demographic insights

Pros:

• Clean, intuitive user interface
• Easy to set up and use
• Ability to merge similar ideas and consolidate votes
• Interconnected ideas, roadmap, and announcements sections

Cons:

• Pricing may be high for small businesses
• Limited ability to disable or pre-approve comments
• Slow email-only support (no chat support)

Pricing: Starts at $19/month with a free forever plan for limited features

6. FeatureBase

Best for: Companies looking for AI-powered feedback management

FeatureBase offers tools like feedback portals, in-app widgets, and AI-powered duplicate detection to streamline feedback management.

Key Features:

• Centralized feedback collection through portals and in-app widgets
• AI-powered duplicate feedback detection
• Public roadmaps and changelogs

Pros:

• Sleek, customizable user interface
• Good integrations, especially with Linear and Intercom
• In-app chat functionality

Cons:

• Pricing may be high for indie developers or solo projects

Pricing: Free plan available, paid plans start at $29/month

7. Aha!

Aha is Best for: Product managers needing sophisticated roadmapping tools

Key Features:

• Strategic planning tools
• Customizable roadmaps and Gantt charts
• Idea management and feature prioritization
• Integration with development tools

Pros:

• Comprehensive end-to-end product management solution
• Highly customizable and flexible
• Strong integration capabilities, especially with Jira

Cons:

• Steep learning curve due to the software's complexity
• Can be overwhelming for new users due to abundance of features
• Pricing can be expensive, especially for smaller teams

Pricing: Starts at $39/month per user

8. Productboard

ProductBoard is Best for: Teams needing deep customer insight integration with product planning

Key Features:

• Centralized customer feedback repository
• Feature prioritization based on impact and effort
• Product roadmapping with multiple views
• Integration with development and customer-facing tools

Pros:

• Excellent for aggregating and organizing customer feedback
• Strong feature prioritization capabilities
• Helps align product strategy with company objectives

Cons:

• Steep learning curve for some users due to numerous customization options
• Some users find it expensive, especially for smaller teams
• Limited reporting capabilities in some areas

Pricing: Starts at $15/month per maker (user who creates, edits, and prioritizes)

9. Beamer

Beamer is Best for: Companies looking for multi-channel feedback collection with sentiment analysis

Key Features:

• Multi-channel feedback collection (NPS surveys, in-app feedback, comments)
• Sentiment analysis and reporting tools
• Seamless integrations with popular business platforms

Pros:

• Ease of use and setup
• Good customer support
• Effective for sharing product updates and announcements

Cons:

• Limited native integrations (relies heavily on Zapier)
• Some users find it expensive
• Occasional integration issues reported

Pricing: Free plan with limited features. Paid plans start at $49 per month.

10. Pendo

Pendo is Best for: Product analytics and user engagement

Key Features:

• Product analytics
• In-app guidance
• User feedback collection
• Roadmapping

Pros:

• Powerful analytics and user behavior tracking
• Effective for product adoption and user onboarding
• Good NPS functionality

Cons:

• Initial setup and tagging can be time-consuming
• Learning curve for some advanced features
• Some users find it expensive, especially for smaller teams

Pricing: Custom pricing based on request

11. Refiner

Refiner is preferred by: Teams that need targeted, behaviour-driven surveys to collect product feedback at key user moments

Key Features:

• Micro-surveys triggered by user behaviour, events, or attributes
• Multiple survey types: NPS, CSAT, CES, PMF, and custom questionnaires
• User segmentation based on demographics, behaviour, and product usage
• Integrations with Segment, Mixpanel, Amplitude, Intercom, and HubSpot

Pros:

• Excellent for capturing contextual feedback at specific points in the user journey
• Easy to set up with minimal developer involvement
• Helps reduce survey fatigue with intelligent targeting and frequency capping

Cons:

• Limited features for managing and closing the feedback loop
• Analytics capabilities are basic compared to dedicated analytics platforms
• Requires integration with other tools for full feedback workflow management

Pricing: Starts at $99/month

12. Survicate

Survicate is Best for: Teams that want versatile survey distribution across web, email, mobile, and link-based channels

Key Features:

• Survey templates for NPS, CSAT, customer effort, and custom research
• Multi-channel distribution: website, in-product, email, mobile app, and shareable links
• Advanced targeting based on user attributes, behaviour, and traffic sources
• Real-time reporting with response tracking and trend visualization

Pros:

• Flexible survey creation with branching logic and skip patterns
• Strong email and link survey capabilities beyond just in-app feedback
• Good balance of features for both marketing and product teams

Cons:

• In-app survey customization is less advanced than specialized tools
• Higher-tier plans required for advanced targeting and integrations
• Limited workflow automation for acting on feedback

Pricing: Starts at $89/month

13. Userback

User back is Best for: Teams that need visual feedback collection with screenshots, annotations, and bug reporting will surely like Userback.

Key Features:

• Visual feedback capture with annotated screenshots and screen recordings
• Bug tracking with console logs, browser data, and technical metadata
• Integrations with Jira, Trello, Asana, GitHub, Slack, and development tools
• Feedback portal for organizing, prioritizing, and responding to user requests

Pros:

• Extremely useful for capturing visual bugs and design feedback
• Simplifies communication between users, product teams, and developers
• Combines qualitative feedback collection with project management capabilities

Cons:

• Survey and analytics features are less robust than dedicated survey platforms
• Portal customization options are limited on lower-tier plans
• Best suited for web apps; mobile app support is more limited

Pricing: Starts at $79/month

14. Usersnap

Usersnap is Best for: Teams that want comprehensive bug tracking and visual feedback for web and mobile products

Key Features:

• Annotated screenshots and screen recordings with technical metadata capture
• In-app feedback widgets and micro-surveys for user insights
• Bug tracking with browser console logs, network data, and environment details
• Feedback inbox with categorization, assignment, and status tracking

Pros:

• Excellent for combining user feedback with technical bug documentation
• Streamlines collaboration between product, design, and engineering teams
• Robust metadata capture reduces back-and-forth on bug reports

Cons:

• Survey functionality is basic compared to specialized feedback tools
• Can feel developer-centric; less intuitive for non-technical team members
• Higher pricing compared to simple bug reporting tools

Pricing: Starts at $69/month

15. Maze

Maze is Best for: Teams that need rapid product testing and user research before development or launch

Key Features:

• Prototype testing for Figma, Adobe XD, Sketch, and InVision designs
• Usability tests with task completion tracking, heatmaps, and click paths
• Surveys and interviews with video responses and follow-up questions
• AI-powered insights that summarize findings and identify patterns

Pros:

• Powerful for validating design decisions before committing development resources
• Fast turnaround on user research with automated insights and reports
• Reduces reliance on expensive moderated user testing sessions

Cons:

• Focused on pre-launch research rather than ongoing feedback management
• Limited usefulness for collecting feedback from live production environments
• Requires external participant recruitment or integration with panel providers

Pricing: Starts at $99/month

16. Statcounter

StatCounter is Great for: Teams that need simple, privacy-friendly website analytics and visitor tracking

Key Features:

• Real-time visitor tracking with page views, referrers, and navigation paths
• Detailed visitor logs showing individual user journeys and behavior
• Geographic, device, and browser analytics with trend reporting
• Customizable counter and summary stats for quick performance monitoring

Pros:

• Lightweight tracking script with minimal impact on page load times
• No cookie consent required in many jurisdictions due to privacy-first approach
• Easy to set up and understand for non-technical users

Cons:

• Analytics features are basic compared to Google Analytics or Mixpanel
• Not designed for product feedback collection or user sentiment analysis
• Limited segmentation and advanced reporting capabilities

Pricing: Free plan available; paid plans start at $9/month

17. Marker.io

Marker.io is Best for: Teams that need streamlined visual bug reporting and feedback collection for web applications

Key Features:

• One-click screenshot and annotation capture with browser extension or widget
• Automatic technical data collection, including console logs and network requests
• Integrations with Jira, Linear, Asana, GitHub, ClickUp, and Trello
• Feedback management dashboard with assignment, status tracking, and comments

Pros:

• Extremely fast and simple for capturing visual bugs with full technical context
• Reduces time spent reproducing and documenting issues
• Clean, modern interface that's intuitive for all team members

Cons:

• Limited survey and structured feedback capabilities
• No advanced analytics or sentiment analysis features
• Primarily focused on bug reporting rather than feature requests or user insights

Pricing: Starts at $79/month

With these detailed descriptions of each alternative software, it should be easy for you to pick one that meets your needs and those of your organisation. 

Have You Found the Right UserVoice Alternative?

Choosing the right & best alternative to UserVoice depends on your specific needs, team size, and product development philosophy. While all the alternatives offer valuable features, ProductLogz stands out for its comprehensive feature set, user-friendly interface, and cost-effectiveness, making it an excellent choice for early-stage companies and SaaS businesses. Ready to build a product your users will love? Create a ProductLogz account today and start turning feedback into impact.